We've Got your back!
In the rare case of having trouble with your sign, whether it's a damaged package, wrong order, missing components, or something went wrong with the sign down the road, we got you covered! Your purchase includes insured delivery and a 1-Year Factory Warranty.
Please send us an email to Support@happywires.com within 48 hours of noticing the problem, and we'll guide you on the best way to resolve that issue. Please include the following in your message:
- Describe the problem you're facing.
- Take photos of the damaged/malfunctioning item(s):
- If it's a damaged sign during shipping, please send us a photo of the damaged package and the damaged sign.
How will HappyWires resolve the issue?
Once we receive your email, we will investigate the case right away. Our support team will resolve the case within 3-5 business days on a case-by-case basis.